Shipping Policy | Delivery Information & Times
Shipping Policy
Our Shipping Policy is designed to give you clear information about delivery times, tracking, and shipping expectations when ordering from Macy's Paws. We want you to have the best shopping experience possible and receive your pet products as smoothly as possible.
Shipping & Delivery Times
For most orders, delivery times vary by destination. Please refer to the estimated delivery times below. We use these timeframes as estimates and allow additional time for possible shipping delays, customs processing, carrier issues, or other circumstances that may affect delivery. We use this maximum timeframe as a precaution to account for possible shipping delays, customs processing, carrier issues, or other circumstances that may affect delivery. In many cases, orders arrive before the maximum estimated timeframe.
Estimated Delivery Times
- 🇺🇸 United States: 10–14 business days
- 🇲🇽 Mexico: 12–15 business days
- 🇦🇺 Australia & New Zealand:10–15 business days
- 🇨🇦 Canada: 9–16 business days
- 🇬🇧 United Kingdom: 10–16 business days
- 🇪🇺 Europe and surrounding countries:12–17 business days
- 🌎 Rest of the World: 14–25 business days
Order Tracking
Tracking information is generally available within 4–5 business days from the day your tracking code is sent. Please note that tracking updates may take some time to appear after a package has been handed over to the shipping carrier.
Need Help With Your Order?
If you have questions about your shipment, experience an unexpected delay, or need assistance with tracking your order, please use the Contact Us link at the bottom of this page. Our support team will respond to your email within 24 hours. At Macy's Paws, we appreciate your patience and understanding while your order makes its way to you. This Shipping Policy is intended to help you understand our estimated delivery timeframes and what to expect after placing your order. Thank you for shopping with Macy's Paws!
