Refund Policy | Returns & Refunds | Macy's Paws

Refund Policy

At Macy's Paws, we want you to be satisfied with your purchase. This **Refund Policy** explains our return, exchange, and refund process, including eligibility requirements, damaged items, exceptions, and refund timelines.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Items must be unworn or unused, with tags attached where applicable, and in their original packaging.

You will also need your receipt or other proof of purchase.

How to Start a Return

To start a return, please contact us at:

support@macyspaws.com

Please contact us before sending any item back. If your return request is accepted, we will provide a return shipping label along with instructions explaining where and how to send your package.

Items sent back without first requesting a return may not be accepted.

If you have questions about our Refund Policy or need help with a return, you can always contact us at support@macyspaws.com

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible so we can evaluate the issue and determine the appropriate solution.

When contacting us about a damaged or incorrect order, please include your order number and, when possible, photos showing the issue.

Exceptions and Non-Returnable Items

Certain types of products may not be eligible for return.

These may include:

Perishable goods, such as food, flowers, or plants
Custom or personalized products
Special-order products
Personal care goods
Hazardous materials
Flammable liquids or gases

If you are unsure whether a specific product is eligible for return, please contact us before sending the item back.

Exchanges

If you would like a different product, size, or item, the fastest way to get what you want is generally to return the original item.

Once the return has been accepted, you can place a separate order for the replacement product.

The original item must meet the return requirements described in this Refund Policy.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable laws and requirements.

Returned merchandise must generally be in the same condition in which you received it, unworn or unused, with tags attached where applicable, and in its original packaging.

You may also need to provide your receipt or other proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:

support@macyspaws.com

Contact Us

If you have questions about this **Refund Policy**, your return, an exchange, or a refund, please contact our customer support team at: